Travel information

Prepare for your trip with help information about our rules, family services, dietary meals, arriving in the UK and more.

Rules and notices

When you purchase an airline ticket, it forms a contract between the passenger and the airline. This contract outlines the conditions under which the airline agrees to transport the passenger and their baggage. The terms of travel are governed by the ticket details, the airline’s Conditions of Carriage, applicable tariffs and relevant laws or international conventions such as the Montreal Convention, which may limit airline liability in certain situations.

Passengers are responsible for ensuring they have valid travel documents, arrive at the airport on time and comply with check-in, security and baggage requirements. Tickets are generally valid only for the flights and sequence shown on the itinerary and changes or cancellations may be subject to fare conditions, fees, or refunds depending on the ticket type.

In some situations, the airline may change flight schedules, delay or cancel flights, or refuse carriage for reasons related to safety, security, health or missing travel documentation. When disruptions occur, passengers may be offered alternatives such as rebooking on another flight or a refund depending on the circumstances and applicable regulations.

Dietary requirements

Classic Meal (BCML)

A meal inspired by traditional British cuisine. It may include dishes such as roasted meats, seasonal vegetables, potatoes and classic desserts. Ingredients are sourced where possible from UK producers.

Religious meals

Indian Vegetarian Meal (AVML)

A vegetarian meal prepared with traditional Indian flavours and spices. It may include vegetables, legumes, grains, fruits and dairy products. This meal does not contain meat, fish, shellfish or eggs.

Hindu Non-Vegetarian (HNML)

Prepared according to Hindu dietary customs. This meal may include chicken, lamb, fish, dairy products and grains, but does not contain beef or beef products.

Kosher Meal (KSML)

Prepared in accordance with Jewish dietary laws and certified by recognised kosher authorities. All ingredients and preparation methods follow kosher standards.

Halal Meal (HMML)

Prepared in accordance with Islamic dietary guidelines. All meat used in this meal is halal-certified. The meal does not contain pork or alcohol-based ingredients.

Vegetarian meals

Vegan Meal (VGML)

A fully plant-based meal suitable for passengers following a vegan diet. It may include vegetables, fruits, grains, legumes and plant-based proteins. It does not contain dairy, eggs, honey or any animal-derived ingredients.

Vegetarian Jain Meal (VJML)

Prepared according to Jain dietary guidelines. This meal includes fruits, grains and vegetables that grow above the ground and excludes root vegetables, animal products and eggs.

Asian Vegetarian (AVML)

A vegetarian meal inspired by Asian cuisine. It may include rice, vegetables, legumes, grains and dairy products, but does not contain meat, fish or eggs.

Medical and dietary meals

Diabetic Meal (DBML)

Designed for passengers who require controlled sugar levels and balanced carbohydrates as part of a diabetic diet.

Gluten-free Meal (GFML)

Prepared without ingredients containing gluten such as wheat, barley or rye, suitable for passengers with gluten intolerance.

Low Fat Meal (LFML)

A meal prepared with reduced fat content using lean ingredients and lighter cooking methods.

Low Salt Meal (LSML)

Prepared with minimal sodium and no added salt, suitable for passengers requiring a low-sodium diet.

Non-Lactose Meal (NLML)

Prepared without milk, dairy products or lactose-containing ingredients, suitable for passengers with lactose intolerance.

Bland Meal (BLML)

A simple, lightly seasoned meal designed for passengers who require mild, easy-to-digest foods.

Baby and child meals

Child Meal (CHML)

A meal designed for children aged 2 to 12 years typically featuring familiar and child-friendly dishes.

Baby Meal (BBML)

Soft or pureed food suitable for infants and young babies.

Banned substances in the UK

Forbidden items

Certain items are not permitted on Crown Airways flights as they may pose a risk to passenger safety or aircraft operations. These items must not be carried in hand baggage, checked baggage or on you.

Examples include explosives, flammable substances, corrosive materials, compressed gases and other items classified as dangerous goods under international aviation safety regulations. Passengers should also check the restricted items lists issued by the UK Civil Aviation Authority (CAA) and airport security authorities before travelling.

In addition, Crown Airways strictly does not permit the carriage of self-balancing scooters, hoverboards or similar devices containing lithium batteries in either checked or carry-on baggage.

Local government restrictions may apply depending on your departure or destination country. Please check with the relevant authorities before travelling.

Declare restricted goods before travel

Passengers travelling internationally may be required to declare certain goods to customs authorities on arrival.

If you are carrying items that exceed duty-free limits or restricted goods such as large quantities of cash, commercial products or controlled food items, you may need to declare them when entering the United Kingdom or your destination country.

For more information, please visit the UK Government customs guidance or consult the relevant customs authority for your destination country.

Banned substances in the UK

The UK has strict laws regarding the possession and transport of controlled substances. All passengers entering or transiting the UK are subject to customs and security checks.

The possession or transport of illegal drugs or controlled substances without proper authorisation is a criminal offence and may result in fines, detention or prosecution under UK law.

Please check the latest regulations regarding restricted substances before travelling.

Traveling with medication

If you are travelling with prescription medication, you should carry it in its original packaging with a copy of your prescription or letter from your doctor confirming the medication is for personal use.

Some medicines that are commonly available in other countries may be classified as controlled drugs in the UK. In these cases, travellers may need additional documentation or authorisation before bringing them into the country.

Please ensure that the quantity of medicine being carried is within the permitted limits for personal use.

For more information, please consult the UK Home Office or NHS guidance on travelling with medication.

Before you fly

Passengers travelling to the UK are advised to familiarise themselves with UK customs and medication regulations before departure.

If you are unsure whether a medicine, product or substance is permitted in the UK, please consult the nearest British Embassy, High Commission or Consulate before travelling.

Ensuring your items comply with local regulations will help avoid delays during security and customs checks when you arrive.

Denied boarding compensation

In rare cases, a flight may be overbooked. If this happens, Crown Airways will first ask for volunteers who are willing to travel on a later flight in exchange for travel benefits or vouchers.

If there are not enough volunteers and you are denied boarding despite having a valid ticket and arriving on time, you may be entitled to compensation and assistance under UK passenger rights regulations.

If you are denied boarding, we will provide the following:

  • A seat on the next available Crown Airways flight, or
  • A full refund of your unused ticket

You may also receive the following depending on the waiting time:

  • Meals or refreshments
  • Hotel accommodation if the waiting time is greater than 12 hours
  • Transport between the airport and hotel

Crown Airways travel voucher

In some situations, Crown Airways may offer a travel voucher instead of cash compensation if you choose to accept it. This voucher can be used towards the purchase of a future Crown Airways flight. Voucher validity and terms will be provided at the time of issue.

Important notice

Compensation may not apply if you are denied boarding due to reasons such as:

  • Missing travel documents
  • Late arrival at check-in or boarding
  • Health or safety concerns

For full details about your passenger rights, please refer to the UK Civil Aviation Authority passenger rights guidance.

Family travel

We aim to make flying with children comfortable for both parents and young travellers. From child-friendly meals to in-flight entertainment, we provide a range of services designed to make family journeys easier.

Families travelling with children will usually be seated together whenever possible. Our cabin crew are always happy to assist during your journey.

Traveling with babies and children

Infants (under 2 years)

Infants can travel on a parent or guardian’s lap or in a reserved infant bassinet where available. Our cabin crew can provide an infant bassinet upon request. Parents may also bring essential baby items such as formula, baby food and a small diaper bag in addition to standard cabin baggage.

Children (2 to 12 years)

Children travelling with Crown Airways enjoy a comfortable seat, special meals and entertainment designed for younger passengers

For younger travellers flying alone, we also offer an unaccompanied minor service to ensure children are supported throughout their journey.

Onboard experience

We offer a child-friendly meal prepared with younger passengers in mind. Special dietary meals can also be requested in advance.

Children can enjoy a range of movies, TV shows and games on our inflight entertainment system to keep them entertained during the flight.

Whenever possible, Crown Airways will seat parents and children together so families can travel comfortably.

Tips for traveling with kids

To make your journey smoother, we recommend:

  • Arriving early at the airport to allow extra time for check-in and security.
  • Packing snacks, toys or books to keep children entertained during the flight.
  • Requesting special meals in advance if your child has dietary requirements.
  • Bringing essential items like baby formula, wipes and extra clothing in your carry-on bag.

Pregnancy travel guidelines

Most passengers can travel safely during pregnancy. However, we recommend consulting your doctor or healthcare provider before travelling, especially on longer flights.

For pregnancies without complications:

  • Travel is usually permitted up to the 36th week of pregnancy for single pregnancies
  • For multiple pregnancies (twins, triplets etc.), travel may be permitted up to 32 weeks

Passengers in later stages of pregnancy may be asked to provide a medical certificate confirming they are fit to fly.

For your comfort during the flight, we recommend drinking plenty of water, walking or stretching occasionally on longer flights and wearing comfortable clothing.

Traveling with strollers

Families travelling with infants and young children can bring strollers to the airport. These can usually be used up to the boarding gate and will be returned to you after landing.

If a stroller cannot be stowed in the cabin, it must be checked.

Unaccompanied minors

Crown Airways offers a service for children travelling alone to ensure they are supported throughout their journey. This service is available for children aged 5 to 15 years who are travelling without a parent or guardian.

Our unaccompanied minor service includes:

  • Assistance during check-in and boarding
  • Supervision during the flight by our cabin crew if requested
  • Escort through the airport at arrival until the child is collected by the authorised guardian

Parents or guardians must complete the required documentation before travel. The person collecting the child at the destination may be asked to present valid identification.

A guide to dangerous goods

Dangerous goods policy

For the safety of our passengers, crew and aircraft, certain items classified as dangerous goods are not permitted on Crown Airways flights.

Dangerous goods are defined as items or substances that may pose a risk to health, safety, property or the environment when transported by air. These restrictions follow regulations set by the UK Civil Aviation Authority (CAA).

Some everyday items may appear harmless but are considered dangerous in aviation. Examples include flammable liquids, compressed gases, corrosive substances, explosives and certain chemical materials. These items must not be packed in carry-on baggage, checked baggage or carried by you unless specifically permitted under aviation regulations.

Passengers must ensure that their baggage does not contain prohibited items. If dangerous goods are discovered during security screening, they may be confiscated. Passengers may face delays, denied boarding or penalties under UK aviation safety regulations.

Batteries and electronic devices

Many personal electronic devices such as phones, laptops and cameras contain lithium batteries which require special handling when travelling by air. Spare lithium batteries including power banks, must be carried in hand baggage only and must never be placed in checked baggage due to the risk of overheating or fire.

To prevent short circuits, spare batteries must be individually protected. This can be done by keeping them in their original packaging or covering the terminals. Passengers are generally allowed to carry a limited number of spare batteries provided they are properly protected.

Damaged or defective batteries are strictly not allowed on Crown Airways flights.

Common dangerous goods that are not permitted

Please note that the following items are not allowed on Crown Airways flights:

  • Explosives and fireworks
  • Flammable liquids such as petrol, lighter fluid or paint
  • Gas cylinders or compressed gases
  • Corrosive substances such as acids or strong chemicals
  • Oxidising materials such as bleach or peroxide products
  • Self-defence sprays such as pepper spray or mace

Some items may be permitted in limited quantities depending on airline and safety regulations. Passengers should contact Crown Airways or check with airport security before travelling if unsure.

Important notice

Security authorities may refuse any item they consider unsafe even if it normally meets airline guidelines. Passengers are responsible for ensuring that all baggage complies with UK aviation safety regulations and Crown Airways policies.

For further information, please consult the latest information from the UK Civil Aviation Authority before travelling.