SPECIAL ASSISTANCE
Every passenger deserves a comfortable, dignified journey. We are committed to supporting all accessibility needs.
Our Accessibility Commitment
Crown Airways is dedicated to ensuring that passengers with disabilities, reduced mobility, or specific medical needs receive full support throughout their journey — from booking to baggage collection. All assistance is provided at no additional charge.
Mobility Assistance
Wheelchair and mobility support at every stage of travel, from kerb to seat.
- Wheelchair assistance from check-in to aircraft door
- Aisle wheelchairs on wide-body aircraft
- Priority boarding for all mobility assistance passengers
- Dedicated agents at all Crown Airways gates
Visual Impairment
Full assistance for blind and visually impaired passengers.
- Guide dogs accepted in cabin at no charge
- Audio safety briefings available on request
- Personal meet-and-assist service throughout airport
- Braille menus available on request
Hearing Impairment
Comprehensive support for deaf and hard-of-hearing passengers.
- Written communication cards available from crew
- In-flight announcements displayed as text on IFE
- Hearing assistance dogs accepted in cabin
- Visual emergency signals on request
Medical Needs
Specialist support for passengers with medical conditions.
- Supplemental oxygen (MEDOX) — pre-booking required
- Medical clearance (MEDIF) forms for complex conditions
- Stretcher service on long-haul routes
- Dedicated medical liaison 24/7
Cognitive & Hidden Disabilities
Sensitive and personalised assistance for passengers with autism, dementia, and other hidden needs.
- Familiar-face meet & assist service
- Quiet boarding lane at participating airports
- Sunflower lanyard scheme recognition
- Crew trained in cognitive accessibility
Unaccompanied Minors
Safe and supervised travel for children flying alone (ages 5–11 mandatory, 12–15 optional).
- Dedicated escort throughout airport and on board
- Named adult required at destination to collect
- Meals, entertainment, and constant supervision
- Additional service fee applies
How to Request Assistance
Book Your Flight
Make your flight booking via our website or app as normal.
Add Assistance
Go to Manage My Booking and select your required assistance type.
Confirm 48hrs Before
Confirm your requirements at least 48 hours before departure.
Arrive & We'll Handle It
Our team will be ready and waiting to support you from arrival.
Need Help Arranging Assistance?
Our dedicated accessibility team is available 24 hours a day. Contact us at least 48 hours before your flight for the best experience.